Privacy Policy

1. Introduction

This Privacy Policy explains how we collect, use, and protect your data.

2. Data We Collect

We may collect the following types of data:

• Account Data: Information you provide when registering or managing your account
• Invoice Data: Details related to invoices created, submitted, and managed through the platform
• System Data: Logs, device information, and usage data collected automatically

3. How We Use Data

We use your data to:

• Provide and operate the platform
• Facilitate invoice generation and submission
• Improve our services

4. Disclosure to Government Authorities (LHDN)

By using Floowpay, you consent that your invoice data will be transmitted to LHDN via MyInvois as required for Compliant with Malaysia's e-invoicing mandate.

5. Cross-Border Data Processing

Your data may be processed outside Malaysia, including in Singapore. Safeguards include:

• Encryption
• Access controls
• Secure infrastructure

6. Data Retention

• Financial data: 7 years
• Logs: 90-180 days
• Audit records: Minimum 1 year

7. Data Security

We implement the following security measures to protect your data:

• Encryption
• Role-based access control
• Monitoring

8. Your Rights

You may request access, correction, or deletion of your data subject to legal obligations.

9. Consent

By using Floowpay, you consent to:

• Data collection and processing as described in this policy
• Transmission of invoice data to LHDN
• Use of third-party infrastructure for service delivery

10. Updates

We may update this policy periodically. Continued use of the platform constitutes acceptance of the updated policy.